- Transformed care
- Embedded quality improvements in organisations
- Integrated primary and secondary care
Australian health services are now able to obtain real time health data from disparate primary and secondary healthcare software systems, transforming the way that data is collected and accessed from medical software systems.
The Better Outcomes for People with Chronic and Complex Health Conditions report from the Primary Health Care Advisory Group presented to Department of Health identifies a model of care supported by a new way of funding that can transform the way we provide primary health care for Australians with chronic and complex conditions. Additionally it also found that the Australian Primary Care Collaboratives Program (APCC) was ‘beneficial to patients with chronic and complex condition’. Read the full report here.
The Nation’s Primary Health Care System has shown significant improvements being involved in the Australian Primary Care Collaborative (APCC) Program* yet despite its demonstrable success, it has not been systematically embedded and sustained either nationally or in local health systems.
A recent report by the Grattan Institute showed the significant results that the Collaborative methodology has achieved through the APCC Program. Traditionally, this Program has been delivered by the Improvement Foundation with rigour including face to face learning workshops but now the resources have been transformed into an online resource.
Alstonville Clinic, a busy medical practice, had only a few managers trained in quality improvement, but when they observed the benefits it provided to the practice and patients, they resolved to implement it into the everyday working habits of all staff.
Finding the time to dedicate to the implementation of quality improvement, especially using an online data driven approach and with information technology not always readily available, remained a challenge.
Having already achieved outstanding results in improving patient outcomes through embedding continuous quality improvement, Langpark Medical Centre in Melbourne knew to maintain retention of high quality staff it was time to focus on improving staff morale and internal communication.
With a multi-disciplinary team consisting of nine GP’s, five practice nurses and administrative staff, the team engaged the services of the Improvement Foundation’s personalised quality improvement coaching service, qiCoach, designed to accelerate growth and improve business and patient outcomes. The qiCoach conducted a diagnostic assessment of their organisational efficiency, clinical activity and financial performance. Zeroing in on improving staff morale and retention, the practice team and the qiCoach worked to improve staff performance reviews. Varied methods had been trialled ranging from documented performance appraisal templates, balanced score cards to no reviews, however each method came with data inconsistencies and shortcomings. (more…)
With a culture of continuous quality improvement embedded into their practice, Woodcroft Medical Centre in South Australia decided to further develop optimum ways to deliver best practice to their patients.
To gain insights on how to do this and to use data driven quality improvement processes, the team engaged the services of the Improvement Foundation’s personalised quality improvement coaching service, qiCoach. A highly structured program, qiCoach services are designed to accelerate growth and improve business and patient outcomes. The qiCoach conducted a diagnostic assessment of the practices organisational efficiency, clinical activity and financial performance. Using data extraction software and the Improvement Foundation’s secure data web portal, practice staff viewed their data in new ways, easily identifying the practice’s strengths and weaknesses. With the diagnostic assessment complete, the qiCoach worked with staff to develop a quality improvement plan focussed on developing best practice in the following areas:
From July 2015, the Improvement Foundation will be introducing new arrangements for the continued safe and secure submission of primary health care data to the Improvement Foundation’s web portal.
The software, known as the Canning Tool (developed by Arche Health), is a well-established product with a proven track record of almost ten years of collecting primary health care data. The Improvement Foundation is committing to work consultatively with the user community to further develop the Canning Tool’s features to meet current and future needs of primary health services and Primary Health Networks. If you would like to be actively involved in the development of the Canning tool, please email us on firstname.lastname@example.org
Published in Primary Times, Volume 15, Issue 1 2015 by Australian Primary Health Care Nurses Association.
For the first time the Australian Primary Care Collaboratives Program (APCC) is delivering three new specialised waves that focus on greater engagement of general practice nurses to lead quality improvement work in a new nurse led quality improvement program, the Practice Nurse Lead Program. Read more…
In an Australian first, a new dashboard has been developed to help busy General Practitioners (GPs) track the treatment of chronic disease care for their patients. The dashboard includes the ability not only to track the rollout and effects of quality improvement initiatives but also to benchmark their initiatives against other health services. The result is a complete change management and improvement system for the healthcare sector.
Improving Healthcare International Convention – Earlybird Registrations and Abstract Submissions Now Open
Quality Improvement Training Recommences for 2015
How does quality improvement deliver results and value in the health sector?
Top tips for team building from the APCC Practice Nurse and Practice Manager Lead Waves
Thousands of patients tested and diagnosed with chronic kidney disease by health services in the APCC Cardiovascular and Chronic Kidney Disease Wave
qiCommunity webinars and discussions
Closing the Gap: Measure and Act “It’s really a duty of care…”
New – Primary Health Networks Innovation Collaborative
Outreach Management System
The Improvement Foundation, Australia’s leading provider of data-driven quality improvement solutions for the primary healthcare sector, has implemented a new ‘Closing the Gap’ dashboard in its online quality improvement (qi) portal – qiConnect. The new dashboard, combined with IF’s Closing the Gap: Measure and Act initiative, is available for free to general practice users, and is the first of its kind available for mainstream general practices.
According to a national survey, up to 60% of Aboriginal and Torres Strait Islander Australians visit a general practice for their health care needs . The Closing the Gap dashboard enables general practitioners to see at a glance how many of their patient population are recorded as identifying as an Aboriginal or Torres Strait Islander.
Published in Australian Doctor, 27 August 2014 by Amanda Sheppeard
Homegrown health-tech heroes
Meet four of Australia’s most innovative doctors in the field of health technology, from the first virtual GP service to a device that provides real-time feedback on pelvic floor exercises, these doctors reveal how their ideas became reality.
From the Hills Hoist clothesline and the glorious wine cask to the life-saving application of penicillin and the development of the bionic ear and the electronic pacemaker, Australians have been dreaming up big ideas in laboratories and backyard sheds for decades.
Despite our relative geographical isolation, Australia has an envied international reputation for its highly skilled IT workforce, and Australian doctors and health professionals are among a groundswell of everyday people identifying a need and finding the IT solution to meet it. Smart Practice meets four of them.
Improvement Foundation: The Vaccine Surveillance System
When non-profit organisation The Improvement Foundation was asked by the WA Department of Health to design and deliver a flu vaccine surveillance system, researchers and designers knew there had to be a simpler and faster process than the existing manual system.
Article published in Slattery’s Watch 4 August 2014
In consultation with the National E-Health Transition Authority and Australian Medicare Local Alliance, the Improvement Foundation’s qiConnect data portal has been developed to help healthcare organisations use and share data to manage the implementation of meaningful quality improvement programs and for health services to monitor and track improvements over time.
Article published in the Snapshot of Australian Primary Health Care Research 2014 by the Primary Health Care Research and Information Service (PHCRIS), page 14
There are over 700 000 avoidable hospital admissions per year in Australia, many of which could be reduced by: fewer medication errors in the frail and elderly, improved communication between general practitioners (GPs) and the wider health care community, and improved recording systems.