Publications

Events

Quality Matters – Issue 1, 2017

In this Issue:

      • How qiCoach supports general practices
      • OCHREStreams continues until September 2018 with an option to extend
      • Presonalised training for Practice Support Officers
      • Online quality improvement training
      • Top three resources

      (more…)

May 08, 2017
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Northern NSW Integrated Care Collaborative Final Report

 

A Northern NSW Integrated Care Collaborative (ICC) was undertaken to encourage and support participating health services to deliver rapid, measurable, systematic and sustainable improvements in the care they collectively provided to patients in Northern NSW.

The Improvement Foundation  was contracted by the Local Health District (LHD) to support the ICC by providing specialist advice, access to existing collaborative methodology infrastructure, and ongoing support for the duration of the Collaborative program.

The support and adoption of integrated care in the region is thanks to the Executive Team leadership to support staff to trial the program and make changes at a local level, and  strong partnerships between Northern NSW LHD, North Coast PHN, United in Aboriginal Health and NSW Ambulance.

Read about the objectives, successes and lessons learned in the ICC Final Report.

March 16, 2017
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Quality Matters – Issue 6, 2016

In this Issue:

  • Implementing Quality Improvement in Women’s Cancer Screening
  • Integrating Primary and Secondary Care Using Quality Improvement
  • Elicio Frequently Asked Questions
  • Top Five Resources
  • Thank You and Office Holiday Closure

(more…)

December 14, 2016
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Quality Matters – Issue 4, 2016

In this Issue:

  • Transforming Access to Health Care with Telstra Health
  • Professional Development Short Courses
  • Save 20% at World’s Largest Health Improvement Conference
  • Are you a Health Professional with an interest in Clinical Practice Guidelines?

(more…)

September 01, 2016
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Better Outcomes for People with Chronic and Complex Health Conditions

APPCC Collabortive New.jpegThe Better Outcomes for People with Chronic and Complex Health Conditions report from the Primary Health Care Advisory Group presented to Department of Health identifies a model of care supported by a new way of funding that can transform the way we provide primary health care for Australians with chronic and complex conditions. Additionally it also found that the Australian Primary Care Collaboratives Program (APCC) was ‘beneficial to patients with chronic and complex condition’. Read the full report here.

April 13, 2016
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Report concludes that Primary Healthcare can be improved by Collaboratives

The Nation’s Primary Health Care System has shown significant improvements being involved in the Australian Primary Care Collaborative (APCC) Program* yet despite its demonstrable success, it has not been systematically embedded and sustained either nationally or in local health systems.

A recent report by the Grattan Institute showed the significant results that the Collaborative methodology has achieved through the APCC Program.  Traditionally, this Program has been delivered by the Improvement Foundation with rigour including face to face learning workshops but now the resources have been transformed into an online resource.

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April 04, 2016
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Driving Quality Improvement from the Ground Up with qiCoach

shutterstock_236067196(1) [Converted]Alstonville Clinic, a busy medical practice, had only a few managers trained in quality improvement, but when they observed the benefits it provided to the practice and patients, they resolved to implement it into the everyday working habits of all staff.

Challenge

Finding the time to dedicate to the implementation of quality improvement, especially using an online data driven approach and with information technology not always readily available, remained a challenge.

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April 04, 2016
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qiCoach – Improving Staff Morale

shutterstock_236067196(1) [Converted]Having already achieved outstanding results in improving patient outcomes through embedding continuous quality improvement, Langpark Medical Centre in Melbourne knew to maintain retention of high quality staff it was time to focus on improving staff morale and internal communication.

With a multi-disciplinary team consisting of nine GP’s, five practice nurses and administrative staff, the team engaged the services of the Improvement Foundation’s personalised quality improvement coaching service, qiCoach, designed to accelerate growth and improve business and patient outcomes. The qiCoach conducted a diagnostic assessment of their organisational efficiency, clinical activity and financial performance. Zeroing in on improving staff morale and retention, the practice team and the qiCoach worked to improve staff performance reviews. Varied methods had been trialled ranging from documented performance appraisal templates, balanced score cards to no reviews, however each method came with data inconsistencies and shortcomings. (more…)

March 15, 2016
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qiCoach – Improving the Care of Patients with Diabetes

With a culture of continuous quality improvement embedded into their practice, Woodcroft Medical Centre in South Australia decided to further develop optimum ways to deliver best practice to their patients.

To gain insights on how to do this and to use data driven quality improvement processes, the team engaged the services of the Improvement Foundation’s personalised quality improvement coaching service, qiCoach. A highly structured program, qiCoach services are designed to accelerate growth and improve business and patient outcomes. The qiCoach conducted a diagnostic assessment of the practices organisational efficiency, clinical activity and financial performance. Using data extraction software and the Improvement Foundation’s secure data web portal, practice staff viewed their data in new ways, easily identifying the practice’s strengths and weaknesses. With the diagnostic assessment complete, the qiCoach worked with staff to develop a quality improvement plan focussed on developing best practice in the following areas:
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March 10, 2016
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Nurse-led Quality Improvement in Primary Care

APNA IF Article Pic

Published in Primary Times, Volume 15, Issue 1 2015 by Australian Primary Health Care Nurses Association.

For the first time the Australian Primary Care Collaboratives Program (APCC) is delivering three new specialised waves that focus on greater engagement of general practice nurses to lead quality improvement work in a new nurse led quality improvement program, the Practice Nurse Lead Program. Read more…

May 18, 2015
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