In this Issue:
- Implementing Quality Improvement in Women’s Cancer Screening
- Integrating Primary and Secondary Care Using Quality Improvement
- Elicio Frequently Asked Questions
- Top Five Resources
- Thank You and Office Holiday Closure
The Better Outcomes for People with Chronic and Complex Health Conditions report from the Primary Health Care Advisory Group presented to Department of Health identifies a model of care supported by a new way of funding that can transform the way we provide primary health care for Australians with chronic and complex conditions. Additionally it also found that the Australian Primary Care Collaboratives Program (APCC) was ‘beneficial to patients with chronic and complex condition’. Read the full report here.
The Nation’s Primary Health Care System has shown significant improvements being involved in the Australian Primary Care Collaborative (APCC) Program* yet despite its demonstrable success, it has not been systematically embedded and sustained either nationally or in local health systems.
A recent report by the Grattan Institute showed the significant results that the Collaborative methodology has achieved through the APCC Program. Traditionally, this Program has been delivered by the Improvement Foundation with rigour including face to face learning workshops but now the resources have been transformed into an online resource.
Alstonville Clinic, a busy medical practice, had only a few managers trained in quality improvement, but when they observed the benefits it provided to the practice and patients, they resolved to implement it into the everyday working habits of all staff.
Finding the time to dedicate to the implementation of quality improvement, especially using an online data driven approach and with information technology not always readily available, remained a challenge.
Having already achieved outstanding results in improving patient outcomes through embedding continuous quality improvement, Langpark Medical Centre in Melbourne knew to maintain retention of high quality staff it was time to focus on improving staff morale and internal communication.
With a multi-disciplinary team consisting of nine GP’s, five practice nurses and administrative staff, the team engaged the services of the Improvement Foundation’s personalised quality improvement coaching service, qiCoach, designed to accelerate growth and improve business and patient outcomes. The qiCoach conducted a diagnostic assessment of their organisational efficiency, clinical activity and financial performance. Zeroing in on improving staff morale and retention, the practice team and the qiCoach worked to improve staff performance reviews. Varied methods had been trialled ranging from documented performance appraisal templates, balanced score cards to no reviews, however each method came with data inconsistencies and shortcomings. (more…)
With a culture of continuous quality improvement embedded into their practice, Woodcroft Medical Centre in South Australia decided to further develop optimum ways to deliver best practice to their patients.
To gain insights on how to do this and to use data driven quality improvement processes, the team engaged the services of the Improvement Foundation’s personalised quality improvement coaching service, qiCoach. A highly structured program, qiCoach services are designed to accelerate growth and improve business and patient outcomes. The qiCoach conducted a diagnostic assessment of the practices organisational efficiency, clinical activity and financial performance. Using data extraction software and the Improvement Foundation’s secure data web portal, practice staff viewed their data in new ways, easily identifying the practice’s strengths and weaknesses. With the diagnostic assessment complete, the qiCoach worked with staff to develop a quality improvement plan focussed on developing best practice in the following areas:
Introducing Accreditation Manager
Scaling new heights with Nepean Blue Mountains Primary Health Network
Extending the collaboration
Network with your colleagues and save
Improving your fitness
Farewell Julian Flint
Published in Primary Times, Volume 15, Issue 1 2015 by Australian Primary Health Care Nurses Association.
For the first time the Australian Primary Care Collaboratives Program (APCC) is delivering three new specialised waves that focus on greater engagement of general practice nurses to lead quality improvement work in a new nurse led quality improvement program, the Practice Nurse Lead Program. Read more…
New Innovative Collaborative for the Primary Health Networks
Showcase your Quality Improvement Achievements at IF’s Convention – Submit your Abstract now
Changing a Tiger’s Stripes with Quality Improvement
Collaborative Ideas Leading to Outstanding Improvements
Share the Care
New Patient Blood Management Collaborative
Improving Healthcare International Convention – Earlybird Registrations and Abstract Submissions Now Open
Quality Improvement Training Recommences for 2015
How does quality improvement deliver results and value in the health sector?
Top tips for team building from the APCC Practice Nurse and Practice Manager Lead Waves
Thousands of patients tested and diagnosed with chronic kidney disease by health services in the APCC Cardiovascular and Chronic Kidney Disease Wave
qiCommunity webinars and discussions
Closing the Gap: Measure and Act “It’s really a duty of care…”
New – Primary Health Networks Innovation Collaborative
Outreach Management System
Published in HealthSpeak Summer 2015 published by North Coast NSW Medicare Local
Wishing to improve the care of patients with Chronic Kidney Disease (CKD), Bugalwena General Practice in South Tweed Heads set a goal to increase the identification of Aboriginal and Torres Strait Islander patients with potential CKD so that specific management plans and team care arrangements could be provided.