IF News – October 2013


Read About:

  • Medicare Locals – Improve chronic disease outcomes and achieve eHealth targets with the Quality Improvement Partnership.
  • Northern Sydney Medicare Local. Team building and quality improvement – a foundation for delivering better services.
  • New Collaborative Wave on cardiovascular disease and chronic kidney disease.
  • eCollaboratives participants upload 37% of all shared health summaries to the eHealth Records System
  • Connecting rural practices to quality improvement |Helping you achieve eHealth targets | Getting ready for the PCEHR
  • Medicare Locals – Improve chronic disease outcomes and achieve eHealth targets with the Quality Improvement Partnership

Medicare Locals – Improve chronic disease outcomes and achieve eHealth targets with the Quality Improvement Partnership
Northern Adelaide Medicare Local are realising the benefits of their involvement in the Australian Primary Care Collaborative (APCC) Program. “Being involved in the APCC Program has worked on a number of levels for us. It’s been great for team building at our Medicare Local. The work we did with our practices supports the strategic objectives of improving the patient journey, and we are now equipped with a QI tool that helps us to break down potentially overwhelming tasks or information into small chunks. We’ve been using this quite a bit when working with our practice teams.” says Vesna Thon, After Hours Liaison & Community Engagement Officer, Northern Adelaide Medicare Local, SA

The Medicare Local Quality Improvement Partnership (QI Partnership) builds on the great work achieved by Northern Adelaide and other Medicare Locals, and this enhanced program is now is open to all Medicare Locals. The training curriculum provides Medicare Local staff with new skills through comprehensive quality improvement training. It also practically supports these staff to address a health priority related to chronic disease prevention and/or management, while ensuring an integrated approach to achieving eHealth targets. It will also enhance your Medicare Local’s capacity to embed this powerful QI method into additional priority areas.

Funding for Local Activities
The QI Partnership will provide funding toward the implementation of a locally based chronic disease improvement plan, which actively engages GPs and/or allied health providers. This plan can be implemented in a flexible manner and aligned with internationally proven QI principles.

Expressions of interest for the QI Partnership close on Friday 25th October 2013.

The first workshop for Medicare Local staff will be held on 12 – 13 November 2013 in the Gold Coast.

For further details, including key dates, and to express interest Click here to visit the ML QI Partnership page on the APCC website.

Northern Sydney Medicare Local. Team building and quality improvement – a foundation for delivering better services.

Established in 2012 and one of 61 nation-wide networks of Medicare Locals, Northern Sydney Medicare Local (NSML) is a primary health care organisation established to coordinate primary health care delivery and tackle local health care needs and service gaps.

This transition brought with it a new set of expectations with respect to delivery of quality improvement activities in primary care. The staff at NSML acknowledge the key role their involvement in the APCC National Medicare Local Wave (now known as QI Partnership) had to play in their ongoing achievements.

Through the quality improvement workshop and activities that NSML planned and implemented during the Wave, participating health services also demonstrated a number of improvements.

“For our quality improvement plan, the aim was to identify the service delivery gaps for Chinese-speaking patients with diabetes. Through the workshops we ran with our Chinese-speaking practices, we were able to build relationships and gain valuable feedback. This enabled us to work together to provide better access to culturally appropriate services for Chinese-speaking patients with diabetes in our community.” says NSML’s Primary Care Support Coordinator, Marie Carey.

The participation in the Wave has assisted with up-skilling the Primary Care Support team to identify gaps in services, design an improvement project using established methodologies, as well as utilise QI tools to support primary care services to deliver better, more integrated care.

NSML’s Primary Care Director, Cynthia Stanton, acknowledges the positive impact of the Wave. “There has been tremendous achievement in the area of diabetes, but we recognize that we still have much to do to address the growing challenges of better health outcomes for individuals living with chronic disease. We recognise this will also require continuing engagement with a range of key stakeholders, beyond the wave, and access to improvement processes and tools in order to secure ongoing sustainable improvement.”

“Our director recognized an opportunity through the APCC Program, which would enable us to develop as a team and to improve services for the local community. We feel that our team relationships have further developed as a result of participating in the Wave, and that has been the cornerstone of taking forward our success in the quality improvement project.” says Marie on behalf of the PCST.

Staff at NSML now feel confident to take their new skills towards new initiatives in other areas and programs. Amongst their many initiatives are establishing a Practice Managers’ Network and Steering Group, an Immunisation Taskforce, and firm plans for an inaugural meeting for the Practice Nurse Network, in the near future.

New Collaborative Wave on cardiovascular disease and chronic kidney disease. Commencing March 2014
An exciting new APCC Wave is commencing in March 2014. This program aims to help general practices and Aboriginal Medical Services improve the care of patients with cardiovascular disease (CVD) and those with chronic kidney disease (CKD).  In addition, it will feature processes to create and maintain accurate patient information for eHealth Records to improve chronic disease management and coordination of care.

Expressions of Interest for Medicare Locals are open now. To register your Medicare Local interest, or for further details, including workshop dates, click here to visit the APCC website or contact 08 8422 7475.

eCollaboratives participants upload 37% of all shared health summaries to the eHealth Records System
June 30 saw the completion of the second Wave of the eCollaborative: 21st Century Patient Care and Self-Management program, delivered by IF and funded by the National E-Health Transition Authority (NEHTA).

Results from the two Waves have been outstanding. At 30 June, while they make up just 2% of all organisations registered to the eHealth Records System, eCollaboratives participants had uploaded 37% of all shared health summaries (SHS) to the system.

Between April 2013 and June 2013 eCollaborative participants:

  • Registered 4,511 patients to the PCEHR
  • Uploaded 1,708 shared health summaries to the EHR System.

IF would specifically like to congratulate the following eCollaborative health services for their achievements and outstanding results:

  • Most SHS uploaded in total to the EHR System by an eCollaborative participant – Westlands Surgery at Elliott Street (SA)
  • The most new SHS uploaded by a Wave 2 participant for the month of June 2013 – Rozelle Total Health, (NSW)
  • The most new SHS uploaded by a Wave 1 participant for the month of June 2013 – Westlands Surgery at Elliott Street (SA)
  • The most new SHS uploaded by an Aboriginal Medical Service for the month of June 2013 – Winnunga Nimmityjah Aboriginal Health Clinic/Health Service Inc (ACT)
  • The most new patients registered to the EHR System for the month of June 2013 – Kardinia Health (VIC).
  • This program was developed to help Australian general practices adopt the EHR System, and utilises the Collaborative methodology.

As part of their involvement, health services were given the opportunity to contribute valuable feedback on their experiences to NEHTA, some of which informed the refinement and development of EHR System connectivity. Participants can be proud of their achievements, and their fundamental contribution to the future of eHealth.

To view the NEHTA Scorecard, displaying progress in adoption of national eHealth programs across sectors for August click here.

Connecting rural practices to quality improvement
As she sat in the audience at a presentation at the Association of Australian Practice Manager’s conference, Laura Harnett, Practice and Workforce Support Coordinator with Rural Health West, quickly recognised how quality improvement could benefit the rural practices she supports.

Janine Slater, Practice Manager at Tintenbar Medical Centre, NSW, was talking about how the Australian Primary Care Collaboratives Program had helped the Tintenbar team make significant improvements in the services they provide to their community.

“Hearing Janine speak, I became interested in the idea of delivering quality improvement education via webinar for the practices I support – all of whom are based in rural or remote areas of Western Australia. My experience is that online platforms, such as webinar technology, can help overcome the barriers to participating in educational events for many of my practices in rural or remote locations, where travel can be prohibitive.” says Laura.

“We had engaged practices in some clinical software training via webinar and were keen to build on that training.” Laura confirms.

Since then , IF has been delivering a monthly webinar series for Rural Health West on QI initiatives to help practices begin their QI journey. These sessions have been well attended and have covered topics on QI tools, and measuring for improvement. Future sessions will explore access to primary care and using QI to achieve better outcomes in chronic disease management.

“I wanted to look at how we could raise awareness of QI as a whole and assist practices toward accreditation,” says Laura, who is herself a regular participant in the sessions, “and delivery by webinar is so practical – participants can access training in their lunch hour.”

Rural Health West supports a number of initiatives in Western Australia that aim to grow and retain the rural health workforce in the state.

The current webinar series for Rural Health West is delivered once per month for 12 months. For more information about how IF can run tailored webinar education for your organisation, email workshops@improve.org.au

Helping you achieve eHealth targets
IF is currently offering short online courses in steps to access the ePIP incentive and preparing for the PCEHR:

Registering for ePIP
Has your practice met all the requirements to receive up to $12,500 per quarter through the ePIP incentive? If not, there’s still time. IF is offering a five module course linked to achieving the eligibility requirements for the ePIP. The course modules can be accessed online at your convenience with an accompanying activity guide and access to qiConnect, IF’s online portal which allows you to view and download resources, share and connect with peers and monitor results and progress.

The five module series is great value at just $180 per participant (includes all 5 modules). For more information click here to visit Registering for ePIP page on the IF website.

Getting ready for the PCEHR
This seven module series, delivered as live webinars, guides participants through the process of accessing the PCEHR system, through to uploading of SHS using correct processes and software. The series will step participants through:

  • Establishing health identifiers
  • Making workflow changes to improve data quality and the accuracy of SHS Implementing the foundation changes required for uploading SHS Creating, uploading, reviewing and editing SHS
  • Engaging patients in the eHealth record system to support and maintain data quality.

The course is available to individual health service staff at $380 each, or $660 for a practice team of up to four participants (that’s a saving of $860!). It can also be purchased by Medicare Locals on behalf of their practices and scheduled at flexible times to suit participant needs.

For more information click here to visit Getting ready for the PCEHR page on the IF website.

IF Quality Improvement Award is now open for entries
IF would like to offer the chance for a primary health care organisation staff member to win IF’s annual Quality Improvement Award. The winner will be funded to attend the 19th annual International Forum on Quality and Safety in Healthcare, which will take place in Paris from 8 to 11 April 2014.

To be eligible, you need to advise IF of a change within your primary health care organisation using a quality improvement approach.

Prashiba Thavarajadeva, Practice Manager at Montague Farm Health Centre won the 2012 Improvement award and attended the Institute for Healthcare Improvement’s 24th National Forum in Orlando

Prashiba said he found the conference very motivating with its focus on thinking more broadly, building teams and making connections – work that is already embedded in the culture of Montague Farm Health Centre.

“With 5,500 people attending the conference, all focused on making improvements in health care, it felt more like a movement than just a conference.  The immense scope of the work being done worldwide, with so many people working towards the same goals, inspired us with a new energy and enthusiasm for the work we are doing here in Montague Farm”’, said Prashiba.

Join a qiCommunity webinar on Tuesday 19th November to hear Prashiba speak about the improvement work undertaken at Montague Farm, learnings taken from his attendance at the conference and how this experience has impacted his work since.

You can register for the qiCommunity webinar, complete the award application online, and view more information including the terms and conditions here on the IF website.

CLOSING DATE: Applications close 5pm (ACST) on 17 January 2014. The winner will be notified by Fri 31 January 2014. Results will be published in the IF newsletter.

MORE INFORMATION: Click here to visit the IF QI Award page on the IF website or call IF on 08 8422 7400

Meet Melissa Sibraa, IF Administration Officer
Melissa joined IF in early August after moving to Adelaide three months ago from the North Coast of NSW. Melissa has experience working in allied health, most recently at an integrated health centre in Mullumbimby.  Prior to this, Melissa has worked in travel and tourism; as a travel agent in Australia and a Sales Representative in Canada and the USA.

Excited about the prospect of joining a not-for-profit organisation focused on facilitating improvement within the realms of chronic disease, Melissa anticipates a long and healthy stay with the organisation and particularly within her work on the APCC Program.

Outside of the workplace, Melissa is on a constant quest for experiences which allow her to extract the most out of life.  Her love of travel and culture has led her to many amazing places both on and off the beaten track, allowing her to meet interesting and diverse people and sample amazing food. Whilst at home, she enjoys surfing and swimming or hiking followed by great food and wine.

Upcoming Conferences
Australian Medicare Local Alliance – National Primary Health Care Conference 13-15 November, Gold Coast. IF will be hosting a stand at the upcoming AML Alliance National Primary Health Care Conference 2013 at Jupiters on the Gold Coast. Visit us at the stand, meet some of the team and find out more about the APCC Program, the Medicare Local Quality Improvement Partnership, and a host of other programs designed specifically to support Medicare Locals and primary health care services in their work.

National Aboriginal Community Controlled Health Organisations Annual General Meeting 19-21 November, Perth.  IF is pleased to announce we are the principal sponsor for this event. IF is a preferred training provider to NACCHO and our team looks forward to showcasing our training products and programs at this event.

Attended Conferences
Australian Association of Practice Managers (AAPM) and Quality In Practice (QIP) Health Care Conference 25-28 September, in Sydney. Dr Dale Ford interviewed Sir John Oldham in the session, Leadership for quality: advancing patient safety through leadership and accreditation.  IF is proud to sponsor the AGPAL Excellence in Consumer Engagement Award.  Mia Dhillon and Cati Smith hosted the IF stand at this event, demonstrating to delegates the rich data they could review using qiConnect and the benefits of linking into a national community of quality improvement, known as qiCommunity.

General Practice Education and Training Conference, Perth Wednesday 18 Sept.  Andrew Knight presented a session titled ‘Lessons from the eCollaborative for preparing GP registrars and training practices for using the national eHealth record.’

NACCHO (National Aboriginal Community Controlled Health Organisation) Summit, Adelaide 20-22 August. IF was the principal sponsor and hosted a stand at the NACCHO summit in Adelaide between 20-22 August. Malathi Kanagasabapathy presented ‘The Virtual Improvement Room’, which was well received by participants.

PHC RIS Conference, Sydney 12 July. Andrew Knight presented ‘Piloting practice processes for the PCEHR through a quality improvement collaborative.’

2013 Health Informatics Conference, Adelaide 15-18 July. Tony Lembke attended the conference where he was also co-nominated with Andrew Knight for a Dr Don Walker efficiency award for their conference abstract ‘Using a quality improvement collaborative to implement the national e-health record system in primary care practices’.

October 11, 2013

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