Quality Improvement Skills Program (QuISP)
QuISP has been specifically designed to help small, multidisciplinary teams within an organisation improve their systems and processes. QuISP training gives participants the skills to drive change and make improvements within their organisation, and helps to develop a culture of continuous quality improvement.
QuISP is aligned with the nationally recognised Certificate IV in Frontline Management (BSB40807) which aims to enhance workplace skills for managing people and projects, all with a focus on developing and maintaining quality improvement within your organisation.
If you'd like to find out what we mean by quality improvement click here.
How can QuISP help my team?
QuISP enables participants to:
- Effectively build their team
- Focus new skills on specific local priorities
- Learn about and use improvement methodologies
- Learn how to engage colleagues to work together to improve services
- Respond to and implement change more effectively.
Participants learn practical applications of:
- The psychology of change
- The spread and sustainability of change
- Yhe Model for Improvement
- Analysing information and data
- Measuring improvement
- Process mapping and other quality improvement tools.
Before starting the program, a facilitator works with each team to establish which organisational priorities to focus on.
QuISP is delivered over three one-day workshops, across a three month period. In between the workshops participants will apply what they’ve learnt to their workplace priorities, with continuous support from the QuISP facilitators. Progress is reported on and measured.
If you are a supervisor, line manager, project officer or leader within your organisation, or you want to head in that direction, QuISP is ideal for you.
Who can participate?
Any organisation that’s keen to make improvements within their local setting can take part on QuISP.
The QuISP program is designed to be delivered to a number of teams, with each team generally made up of two to four people from one organisation. Teams participating in QuISP can come from the same organisation or a number of different ones.
If you want to know more:
Email: quisp@improve.org.au
Phone: 08 8422 7400
Toll Free: 1800 771 522
The Improvement Foundation Australia is a registered Training Organisation (RTO). RTO’s are registered by state and territory authorities to deliver nationally recognised training.
For more information about Improvement Foundation policies and procedures click here.
For detailed information about QuISP please use the following links:
- Register for QuISP
- Key Results and Participant Testimonials
- Cert IV in Frontline Management
- QuISP Brochure
Last Updated 09 November 2011
What is the Model for Improvement?
The Model for Improvement provides a framework for developing, testing and implementing changes. It helps to break down a change effort into small, manageable chunks which are then tested to ensure that things are improving and that no effort is wasted. It is always worth remembering that while every improvement is certainly a change, every change is not an improvement.
The Model for Improvement consists of two equal parts; the first part, the “thinking part”, consists of three fundamental questions to guide improvement work:
- What are we trying to accomplish?
- How will we know that a change is an improvement?
- What changes can we make that will result in an improvement?
For more information about the Model for Improvement visit: http://apcc.org.au/about_the_APCC/the_model_for_improvement/
What is the Collaborative Methodology?
Adapted from the Institute of Healthcare Improvement’s Breakthrough Series Collaborative methodology, in the Australian context, the Collaborative methodology is used as a framework for the APCC Program. This methodology has been applied to a wide range of management challenges. Originally applied to healthcare systems in the USA, it has since been adopted in other countries, including the UK, Scotland, Canada and New Zealand.
The Collaborative methodology is proven to be highly effective in achieving large scale systems change and demonstrating measurable outcomes. It provides a generic quality improvement model that can be applied to achieve incremental, rapid and locally relevant improvements across a broad range of clinical and practice business issues.