Registered Training Organisation
The Improvement Foundation (Australia) Ltd is a Registered Training Organisation (RTO) in accordance with the Training and Skills Development Act 2008 and the Australian Quality Training Framework (AQTF).
This registration authorises IF to deliver, assess and issue nationally recognised qualifications aligned with the Certificate IV in Frontline Management, as approved on the National Training Information Service, www.training.gov.au.
For information about how the Certificate IV in Frontline Management qualification has been aligned to IF’s Quality Improvement Skills Program (QuISP) and the Continuous Quality Improvement (CQI) workshops, please click on the following links:
- Quality Improvement Skills Program (QuISP)
- Continuous Quality Improvement (CQI) Workshops
- Cert IV in Frontline Management
In accordance with our RTO status, below is a list of IF’s policies and procedures:
- Code of practice
- Client training information
- Equity and access policy
- Complaint and appeal policy
- Occupational health & safety policy
- Privacy policy
- Refund Policy
- Recognition of prior learning policy
- Recognition of prior learning application form
- Terms and Conditions
Last Updated 27 October 2011
What is the Model for Improvement?
The Model for Improvement provides a framework for developing, testing and implementing changes. It helps to break down a change effort into small, manageable chunks which are then tested to ensure that things are improving and that no effort is wasted. It is always worth remembering that while every improvement is certainly a change, every change is not an improvement.
The Model for Improvement consists of two equal parts; the first part, the “thinking part”, consists of three fundamental questions to guide improvement work:
- What are we trying to accomplish?
- How will we know that a change is an improvement?
- What changes can we make that will result in an improvement?
For more information about the Model for Improvement visit: http://apcc.org.au/about_the_APCC/the_model_for_improvement/
What is the Collaborative Methodology?
Adapted from the Institute of Healthcare Improvement’s Breakthrough Series Collaborative methodology, in the Australian context, the Collaborative methodology is used as a framework for the APCC Program. This methodology has been applied to a wide range of management challenges. Originally applied to healthcare systems in the USA, it has since been adopted in other countries, including the UK, Scotland, Canada and New Zealand.
The Collaborative methodology is proven to be highly effective in achieving large scale systems change and demonstrating measurable outcomes. It provides a generic quality improvement model that can be applied to achieve incremental, rapid and locally relevant improvements across a broad range of clinical and practice business issues.