IF eNews March 2014


Join award winning author and quality improvement expert, Dr John Øvretveit PhD in the qiCommunity.

As part of our extensive 2014 qiCommunity webinar series, IF is pleased to present international guest speaker Dr John Øvretveit, PhD. John will join the qiCommunity for a live webinar to discuss patient centred, evidence-based care for patients with co-morbidities, and improving the coordination of care.

John is Director of Research and Professor of Healthcare Innovation, Implementation, and Evaluation at the Medical Management Centre at the Karolinska Institute, Stockholm, Sweden.

He is an award winning writer with expertise in the fields of health service quality, health management, organisation, evaluation, inter-professional cooperation, and health reform.

His books and research papers have been translated into nine languages. John‘s recent research examines the implementation of management and organisation improvements, and the coordination of care and safety. His research publications on leading value improvement explore the costs and savings of quality improvement initiatives.

By attending this webinar, you will learn how to:

  • better understand the effects of interventions that promote patient centred care
  • identify techniques to improve the identification and care of patients with co-morbidities

When: Tuesday, 25 March 13.00pm (AEST)

Register: To register for the free webinar click here , or contact qiconnect@improve.org.au for further information.

Want to be involved in other qiCommunity events?  These are FREE for all qiCommunity members. Not a member? Click here to join now for free.


Case study: Improving population health indicators for rural patients with Cardiovascular Disease

Country South SA Medicare Local services a 69,500 km2 rural region with a population of more than 130,000 people.

Through the delivery of an educational workshop and follow up support, they worked with five general practices within their region to improve population health indicators for patients with cardiovascular risk through cardiac rehabilitation and secondary prevention.

The practices involved subsequently implemented changes designed to improve identification, management, referral and follow-up for patients who have experienced a cardiac event.

This quality improvement project was undertaken as part of CSSAML’s participation in the Australian Primary Care Collaboratives (APCC) Program’s Medicare Local National Wave.

Click here to open or download the full case study.


Announcing the IF QI Award Recipient

IF would like to congratulate Brett McPherson from Collins Street Medical Centre in Melbourne on winning the second Improvement Foundation Quality Improvement Award.

Brett’s application outlined how a very simple change can, through multiple PDSAs lead to significant improvements for patients, staff and the practice in IT adoption, data quality, operational efficiency and staff job satisfaction. Brett’s submission can be found here.

As the IF Award Winner for 2014, Brett will be travelling to Paris to attend the IHI/BMJ International Forum on Quality and Safety in Healthcare. We’ll be asking Brett to share some of his learnings with you all on his return so watch this space.

We would also like to thank and congratulate all of the award applicants for 2014. The standard of applications was extremely high and made judging a very difficult process. IF will be following up with all applicants to expand on their stories and share them with you.

If you don’t have access to qiConnect, register online to become a member of the qiCommunity and access these resources plus more.


Fitness Australia 2014 Quality Awards

The Improvement Foundation has been selected by Fitness Australia to deliver independent desktop audit and on-site assessment services for the 2014 Health and Fitness Industry Quality Awards.

“As the industry moves towards the implementation of a formal Quality Assurance framework, Fitness Australia looks forward to utilising the Improvement Foundation’s knowledge and experience to strengthen and guide that process through the 2014 Quality Awards”, says Lauretta Stace, Chief Executive Officer, Fitness Australia.

The 2014 awards process will culminate in Melbourne with the annual Industry Gala Dinner on Friday 24th October.

Fitness Australia is a not-for-profit, member-based industry association representing the diverse interests of over 30,000 registered exercise professionals, fitness service providers and industry suppliers Australia-wide.

Registration with Fitness Australia demonstrates a commitment to enhancing industry standards and building the professional capacity of the fitness industry.

The fitness industry is committed to helping Australians improve their health and fitness and experience a better quality of life.

For more information about the Quality Awards visit the Fitness Australia website.


We’ve just made it quicker and easier for you to connect with colleagues

You can now become a member of the qiCommunity and access the discussion forum and resources in qiConnect – IF’s online web portal! The simplified process enables you to register online in just a few minutes and be able to:

  • Interact with national and international quality improvement leaders
  • Connect with your colleagues to seek advice or support with a challenging issue or problem that needs solving
  • Search and access hundreds of quality improvement resources
  • Access IF’s latest news and receive regular qiCommunity updates
  • Receive invites to regular webinars delivered using interactive online format

Health Services who want to submit and view data in qiConnect can now accept the qiCommunity proposal online using this simplified form.

qiConnect is a free, secure online portal developed by the Improvement Foundation where individuals and organisations working in primary care can come together to share ideas, experiences, resources and monitor progress towards goals.

So what are you waiting for? Join now and become part of the qiCommunity! To join qiCommunity click here.


New Quality Improvement Webinars now available

Due to popular demand we’re introducing a new webinar series focusing on Quality Improvement. Our first two sessions in the series will be delivered live and focus on the functionality of qiConnect and submitting data plus how to make a start on data quality; making these sessions ideal for primary care health services or Medicare Local staff who support them.

Webinar 1: Introduction to qiConnect and PEN CAT basics

Participants will learn how to extract data from your clinical software using the PEN Clinical Audit Tool and submit it to qiConnect. We’ll then look at how you can access resources, engage in the conversation and view your data to track your improvement over time.

Date: 27 March 2014, 13:00pm (AEST)

Registration: to register click here

Session Costs: $49.00 per person, register soon as places are limited.


Webinar 2: Data Quality

This session will show you where to start when thinking about data quality, how to begin cleaning up your registers and the benefits of doing so!

Date: 10 April 2014,12:30pm (AEST)

Registration: to register click here

Session Costs: $49.00 per person, register soon as places are limited.

To find out more about these webinars and others in the series, visit the IF website.


Keep up to date @improveorg

Want to stay up to date with all the latest QI news and resources in-between newsletter issues? Then join us on Twitter @improveorg, where we post about new resources, program updates and QI news.

Want to use Twitter but aren’t sure how to get started? Take a look at this simple step-by-step guide ‘How to use Twitter’ at How Stuff Works, and you’ll be Tweeting in no time!


Have you participated in an APCC Program Wave? Do you want to win a $50 Coles/Myer voucher?

Are you an APCC Program graduate? Then IF is interested in find out more about your experience with the Program. We are currently running an online survey to support us with understanding how we can provide a better service.

Anyone who participates in this survey is guaranteed that their personal information will remain confidential and will not be used for any other purpose other than intended.

By completing this short survey, you will go in the draw to win one of three $50 Coles Group/Myer vouchers.

Click here to complete the survey

Survey closes 17 March 2014, 5.00pm (CST)


Top Five Resources

Our team is always on the lookout for resources to help with our improvement work. Here are five of the best.

1.    qiCommunity Care Planning Masterclass – Part 1

Ros Rolleston, a Practice Nurse and board member with the Illawarra Shoalhaven Medicare Local joined Dr Tony Lembke, APCC Clinical Chair and GP, to discuss Care Planning.

Ros has delivered a number of sessions for the APCC on Care Planning and in this session she distils that knowledge for you by answering questions on how to maximise the potential of practice nurses by involving them in the care planning process.

The qiCommunity webinars are recorded and available in qiConnect.  If you don’t have access to qiConnect, register online to become a member of the qiCommunity and access these resources plus more. View the Care Planning Masterclass – Part 1 podcast

Part 2 of the qiCommunity Care Planning Masterclass will be held in April. Email qiCommunity@improve.org.au to receive the invite if you’re not already a member of the qiCommunity.


  1. 2.    Shared decision making tool

Dr Paresh Dawda at Ochre Health, ACT, found some useful shared decision making tools on the Mayo Clinic website and has adapted them for use within his own practice.

His adapted tools are now available in qiConnect:

To view the original tools on the Mayo Clinic website click here. There is also a handy video on the website showing utilisation of the cards:

qiConnect is a free, secure online portal where individuals and organisations working in primary care can come together to share ideas, experiences, resources and monitor progress towards goals.

So what are you waiting for? Join now and become part of the qiCommunity and access these resources in qiConnect by clicking here!


  1. 3.    Plain English Medical App

This free basic app converts medical language into everyday English. It is based on the award-winning Plain Language Medical Dictionary widget designed by Taubman Health Sciences Library, University of Michigan.


  • Browse for a medical term and view its non-medical definition.
  • Search a prefix such as “cardio” to easily find the word you want.
  • Share the term and its definition with anyone you want

The Plain Med app is available for both Android and Apple devices or visit http://www.lib.umich.edu/plain-language-dictionary and follow the instructions to add the Plain Language Medical Dictionary to a webpage.

4. International trends and initiatives in primary health care

Recent trends in international health system reform have drawn attention to patient centred approaches, multi-morbidity, integration, workforce models of care and eHealth. A range of primary health care (PHC) initiatives have been implemented to support the operationalisation of these trends in countries’ local contexts. This RESEARCH ROUNDup introduces these trends and identifies initiatives designed to target them, describing evaluation findings where possible. Evidence is presented from countries perceived as comparable to Australia in terms of the organisation, funding and delivery of PHC.

Click here to view this paper.


  1. 5.    TED TALK Peter Attia: Is the obesity crisis hiding a bigger problem?

As a young surgeon, Peter Attia felt contempt for a patient with diabetes. She was overweight, he thought, and thus responsible for the fact that she needed a foot amputation. But years later, Attia received an unpleasant medical surprise that led him to wonder: is our understanding of diabetes right? Could the precursors to diabetes cause obesity, and not the other way around? A look at how assumptions may be leading us to wage the wrong medical war.

Click here to watch Peter’s talk.


Have you seen or used a resource you think is worth sharing? Email newsletter@improve.org.au with the details and we’ll consider sharing it.

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