Quality Matters – December 2015


In this Issue

Coaching concept. Chart with keywords and icons

Enhance the Performance of your Practice with qiCoach

  • Assess  areas for improvement
  • Implement quality improvement activities to enhance business processes
  • Improve financial growth, organisational capacity and patient outcomes

We know how easy it is to get caught up in doing what needs to be done today at the expense of the long term needs of your practice. This is where our new personalised coaching service, qiCoach can help. qiCoach is a highly structured program, designed to accelerate your growth and improve your business and patient outcomes. You’ll have the support of an experienced Practice Coach to give you feedback, identify problem areas, help set your business goals and implement solutions that will add value to your practice and patients. Using a four step process, the Practice Coach will guide you through the following areas to improve your practice.

Step 1 – Identify Problem Areas
Your Practice Coach will work collaboratively with you to conduct a diagnostic assessment of your practice across areas that include organisational efficiency, clinical activity and financial performance.

Step 2 – Set Goals and Implement Improvements
Once the diagnostic assessment has been completed, your Practice Coach will work with you to understand your strengths and gaps to develop a quality improvement plan. The plan will outline your priority areas for improvement and practical steps that can be taken.

Step 3 – Embed Sustainable Changes
Your Practice Coach will empower your team with quality improvement knowledge and skills that can be used long after the Practice Coach has gone. We’ll show you how to improve your financial activity, engage practice staff and provide better health outcomes to patients.

Step 4 – Results
With face to face meetings, phone and video conferencing support, together with an online portal, you’ll stay focused on achieving the results you want. Our qiCoach principles are based on proven quality improvement methodology and processes.

Whether it’s a long term goal over 12-18 months or a short term one within six months, our dedicated Practice Coaches are there for you every step of the way. For more information visit www.improve.org.au/qicoach


shutterstock_125088224_webAccreditation Manager – reduce your paperwork and improve your processes

Register for a free demonstration and find out how to implement continuous quality improvement into your accreditation system

Accreditation Manager gives you access to an online, secure portal where all your accreditation tasks, clinical data and documentation is stored and organised. This system will help you and your team manage and maintain critical tasks relating to quality, safety, risk and compliance; key aspects of obtaining accreditation based on RACGP standards.
With meeting minutes, reports and clinical data stored in one central location you can easily embed continuous quality improvement in your general practice. By shifting accreditation to a continuous improvement process, you will be maintaining a constant state of readiness for accreditation, reducing the stress of preparing for an assessment visit.
For more information visit www.improve.org.au/accreditation. To book a free demonstration, contact accreditation@improve.org.au


Marjorie Godfrey

Dr Marjorie Godfrey presenting at the Convention

Every Number has a Story- Improving Healthcare International Convention

Missed out on the premier event in primary healthcare? You can now download the speaker presentations

With 45 sessions, 75 leading speakers and hundreds of delegates representing primary and secondary healthcare sectors, the Improving Healthcare International Convention lived up to its promise of uniting all sectors of healthcare. The themes of ‘change’ and ‘unity’ soon became consistent hot topics across the many presentations with Dr Norman Swan calling for courage in healthcare leadership to make the necessary changes and US speaker Dr Paul Grundy demonstrating how change can lead to improvements with a US hospital changing their payment model and then bringing their costs to be under the national average!

Dr Marjorie Godfrey, a leading expert in designing improvement strategies around patient care brought many delegates to tears with her presentation reminding us that the focal point of health is the patient and that “every number has a story” and that behind data are people, with a life, a story, and experience. The program sparked plenty of discussion and insights amongst delegates that were shared online using the Convention Twitter hash tag #ihic trending top five nationally! If you missed the event or were there and would like copies of the presentations, you can now access the presentations from the Convention website at www.ihic.improve.org.au.

IHIC Highlights – Watch the Video


xmasIt’s Been a Busy Year

Holiday Closing Dates

The Improvement Foundation wishes you and your family a safe and happy holiday season. Our office will be closed from Thursday 24 December and re-open on Monday 11 January  2016 with some staff on board during OCHREStreams reporting period. It’s been a busy year for us all here, here’s a summary of what we got up to! To find out more about our achievements and what we got up to over the past year, take a look at our Annual Report.infographic


QI Winner Joanne Parkinson with our CEO, Colin Frick

QI Winner Joanne Parkinson with our CEO, Colin Frick

A Quality Winner

Announcing the 2015 Quality Improvement Award Recipient

Congratulations to Joanne Parkinson, Chronic Care Co-ordinator from Blackbutt Doctors Surgery in Newcastle on winning our 2015 Quality Improvement Award.
Joanne’s application outlined how with the implementation of systems, staff training and consistent coding of patients have a flow on affect to other areas within the general practice.  Joanne’s submission can be found here.
The award was presented during the Improving Healthcare International Convention gala dinner which Joanne attended as part of her prize. Joanne will share some of her learnings with you all in the new year, so watch this space.
We would also like to thank and congratulate everyone who submitted an application for the award. The standard of applications was extremely high and made the judging a very difficult process. We will be following up with applicants to expand on their stories and share them with you shortly.

NewsTop Five Resources

We all know how easy it is to overdo it this time of year, so we’ve been busy finding you some great resources about nutrition and exercise that will kick off those New Year’s resolutions with a bang!

  • Lose it!
    Need help losing a few kilos, Lose It! has the ability to integrate with all of your favourite fitness devices and apps so that you can keep track of your progress without having to open multiple apps.
  • Body Pass
    Sick of lock in contracts or going to the same gym. Body Pass provides a monthly membership to top fitness studios and outdoor fitness classes with no lock in contracts. Try a different gyms and classes every week.
  • Exercise is Medicine
    Exercise is Medicine has resources on exercise and chronic disease, tools for health care providers as well as the public, screening tools to see if it is safe for a patient to start an exercise program and promoting the right exercise for the right patient.
  • Understanding Food Labels
    Food labels provide information to help us make healthier and safer food choices. Access this guide which provides easy to read explanations on how to read the nutritional breakdown on your favourite foods.
  • Holiday Reading – History of QI: IF Annual Report
    Need a break from all that healthy eating and exercise? Take time out and read about the history of quality improvement and how we have used it effectively in healthcare and other sectors. It may not be number one on Amazon but it still contains some insightful information.
December 08, 2015

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