Quality Matters – October 2015


In this issue

Introducing Accreditation Manager
Scaling new heights with Nepean Blue Mountains Primary Health Network
Extending the collaboration
Network with your colleagues and save
Improving your fitness
Farewell Julian Flint
Top resources

Introducing Accreditation Manager

shutterstock_125088224_webEasily manage your accreditation with a system that reduces your paperwork and improves your processes.

Achieving accreditation can be a time-consuming process and not always easy to coordinate on top of your day to day responsibilities. Our new Accreditation Manager product can help your general practice or Aboriginal Medical Service manage and maintain critical tasks relating to quality, safety, risk and compliance; key aspects of obtaining accreditation based on RACGP standards.

With meeting minutes, reports and clinical data stored in one central location you can easily embed continuous quality improvement in your general practice.

By shifting accreditation to a continuous improvement process, you will be maintaining a constant state of readiness for accreditation, reducing the stress of preparing for an assessment visit.

With Accreditation Manager you can:

  • maximise the use of existing data to evidence accreditation requirements
  • assign workflows and allocate tasks across your team
  • schedule and set reminders to stay on track
  • view outstanding actions
  • easily view the readiness of your system for accreditation
  • store all your accreditation documentation securely in one location
  • access it anytime, anywhere.

No matter what stage you are at in the accreditation cycle, you can easily implement this solution to get organised and ready for an accreditation assessment. For more information or to book a free demonstration, contact accreditation@improve.org.au or phone 08 8422 7400.


Scaling new heights with Nepean Blue Mountains Primary Health Network

Nepean Blue Mountains Primary Health Network (NBMPHN) covers a region that supports the primary healthcare needs of approximately 350,000 people and 138 general practices.

To help support their needs, we have been working closely with NBMPHN to provide them with a tailored quality improvement program that aims to meet the needs and expectations of their general practices. In addition to our quality improvement services, we are also working with them to implement the Canning Tool in their region for the safe submission of primary health care data to qiConnect, our secure web portal.

‘The Improvement Foundation has been responsive when working with us, open to feedback and suggestions, and eager to assist with the roll-out of the Canning Tool to practices. They offer more than simply the use of a tool, however; their long history with implementing and embedding quality improvement activities to achieve real change is an essential component of a quality improvement program. This truly feels like a partnership in the quality improvement space,’ said Mrs Samantha Ryder, Program Officer – Data Analytics, NBMPHN.

Implementation of the Canning data extraction tool is underway nationally with over 100 general practices and Aboriginal Medical Services now using it. Already the responses from their participating general practices have been positive.

‘The Canning Tool has an easy to use, intuitive interface. Traffic-light colour coding enables practices to instantly view results and allows easy targeting for small population interventions. Additionally many general practices have commented on the simplicity of being able to install and use the tool effortlessly and are looking forward to its future updates and capabilities’, said Mrs Ryder.

If you would like to know more about implementing the Canning Tool or a quality improvement program in your region visit www.improve.org.au/phn or email phnenquiries@improve.org.au


Extending the collaboration

We are pleased to announce that the Australian Primary Care Collaborative (APCC) Program’s Integrated Care, Practice Manager and Practice Nurse Lead Waves have been extended until the end of 2015.

As part of this current activity we are offering a series of webinars to continue the great work that has taken place and encourage previous participants of other APCC waves and qiCommunity members to participate.

The weekly webinar series commenced in October and will run until December, covering a range of topics that addresses and supports aspects of the change ideas and principles within these Waves.

Register Now

If you would like to participate in the upcoming session just click on the ‘register’ button via the link below.

Network with your colleagues and save

Registrations are rolling in fast from all sectors of healthcare for the Improving Healthcare International Convention. Don’t be left out!

If you’ve missed out on the early bird discount, there is still time to gather a group of your colleagues and save money with our group discount deal.

Register five people and receive an extra registration pass for free to hear 75 world class experts presenting in over 45 sessions focussing on topics specifically for staff from: PHNs, Aboriginal & Torres Strait Islander organisations, Hospitals, Allied Health, General Practices, Government and Technology organisations. It’s a program that unites all aspects of the healthcare sector! To take advantage of this special offer, contact ihic@improve.org.au.

Network with your peers.

As part of the Convention, there are a number of social opportunities taking place so you can network with other delegates. Here’s what’s on offer:

Welcome Reception Networking Drinks

Proudly sponsored by Tonic Health Media, the Welcome Reception on Monday 16 November is an ideal opportunity to introduce yourself to fellow colleagues representing all sectors of healthcare and countries such as Brazil, UK, USA, New Zealand and Africa.

Wine, Dine & Celebrate Achievements 

Socialise with your peers over fine wine and food at the black & white themed Gala Dinner on Tuesday 17 November. Sponsored by ACT Health, the dinner will be held at the brand new The Park function centre overlooking Albert Park Lake. Enjoy a three course dinner and drinks whilst enjoying the views of the sun setting over the lake. We’ll also take time out to celebrate the winners of IF’s Quality Improvement Awards.

Sponsorship and Exhibition Booths Still Available

There are still sponsorship and exhibition opportunities available for your organisation to showcase its products and services. View the sponsorship prospectus, contact Sarah Powell on (08) 8422 7466 or email ihic@improve.org.au to discuss available packages or to tailor a package to suit your needs.


Improving your fitness

fitness small

Following the successful delivery of the 2014 Australian Health and Fitness Quality Awards program, Fitness Australia has engaged us again as their independent quality provider to support the development and implementation of their national Quality Improvement Accreditation Program.

This new program aims to expand the influence and value of quality providers within the fitness industry. Quality indicators will be collected and tested in order to assess their effectiveness in supporting quality improvement initiatives prior to establishing a comprehensive national benchmarking system for the industry.

For more information about our work with Fitness Australia visit www.improve.org.au/fitness.

Interested in implementing a quality improvement solution unique to your business needs? Contact us on enquiries@improve.org.au or 08 8422 7400 for further information.


Farewell Julian Flint


We say a big farewell to Julian Flint, our National Director of Information and Communication Technology, who has left us to broaden his career in an area outside of the health sector.

As part of the original Australian National Primary Care Collaboratives Program team that originated ten years ago, Julian’s departure marks the end of an era for us. His commitment and dedication to our organisation has resulted in cutting edge technology systems being developed including clinical data standards, extraction and storage.

We are indebted to his tireless commitment and vision for driving us to our present position as a leader in extracting and analysing clinical data to support the quality improvement in the Australian healthcare sector. We wish him every success on his personal and future career path.

With Julian’s departure, the Information and Communication Technology team will be managed by Alison Coughlin, our National Program Director, who can be contacted on data@improve.org.au or 08 8422 7450


Top resources


Our team is always on the lookout for resources to help with our improvement work.

Here are five of the best.




  1. Healthy Living Apps Guide

Looking for a healthy living app? Victoria Health has rated over 200 apps based on their capability to help users change their behaviour and achieve a healthier lifestyle.

  1. Facilitating Change in Healthcare

Watch and learn in our latest qiCommunity webinar about how to facilitate change in healthcare. The vodcast features international speakers Dr Julie Johnson and Mr Paul Plsek, who will be presenting at our Improving Healthcare International Convention in November. If you don’t have  access to qiConnect, it’s free, just click here to join.

  1. What role can GP’s play in reducing Family Domestic Violence?

This Q&A session with Australian of the Year, Rosie Batty was filmed at the recent RACGP conference. The Q&A seeks Rosie’s views on the role that GPs can play in reducing family domestic violence and what they should remember when dealing with patients who may be affected by family violence.

  1. Australia’s potentially avoidable premature deaths

A new report from the Australian Institute of Health and Welfare shows that of all the deaths in Australia in 2012, almost 50,000 can be considered premature (aged under 75 years); half of these cases were considered potentially avoidable.

  1. Blood pressure resources for Aboriginal and Torres Strait Islander peoples

New resources developed in partnership with The Heart Foundation, the National Aboriginal Community Controlled Health Organisation and Aboriginal Health Council of South Australia include: fact sheets and flyers for high blood pressure, ACE inhibitors, beta blockers, calcium channel blockers and thiazide diuretics.

Additionally, an educational flip chart has been developed to help health professionals deliver patient education.




October 13, 2015

Suite 1, Level 3, 12 Pirie Street, Adelaide SA 5000 | PO Box 3645
T: 08 8100 8700 | TOLL FREE (within Aust): 1800 771 522 | E: enquiries@improve.org.au

The Improvement Foundation acknowledges the Traditional Custodians past and present on whose land we walk and we live.

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