APCC Practice & Health Service Manager Lead Program


In an Australian Primary Care Collaboratives Program (APCC) first, the Improvement Foundation are now offering places in an exciting new APCC quality improvement program, the Practice & Health Service Manager Lead Program.

What is the APCC Program?
More than 4,000 health professionals and over 1,800 general practices and health services have all made improvements by participating in the Australian Primary Care Collaboratives (APCC) Program.

You too can become one of the growing group of health professionals that know how to implement change that makes a big difference to your practice or health service income, staff satisfaction, and patient care.

How will it benefit practice or health service managers?
Practice and health service managers will be trained in quality improvement (QI) methods, enabling them to take a leadership role in the implementation of QI work within your organisation.

This offers great benefits by:

  • Providing valuable training and professional development opportunities for practice and health service managers
  • Developing leadership and project management skills
  • Transferring knowledge and motivating staff with a change model that empowers them to identify issues and make improvements in small, manageable ways

How will it help general practices and health services?

  • New, more efficient systems will streamline work processes
  • Identifying and maximising income streams through better use of MBS item numbers
  • Greater systematic patient care leading to improved patient outcomes
  • Increasing staff morale

How will the program be delivered?
Face to face workshops will be interspersed with virtual workshops. The virtual workshops will be delivered via webinar and attendees will log in from their computer.

IF will provide direct support and resources to all participants.

The program will commence in November 2014 and finish in June 2015.

What’s required if I participate?
Practice or health service leadership support is essential for success. You will need to commit to meeting these minimum requirements:

  • A practice manager or nurse to actively participate in all APCC workshops
  • GP participation in the virtual webinars
  • Undertake work in the required topic areas
  • Submit monthly PDSA (Plan, Do, Study, Act) cycles
  • Submit aggregated, de-identified data on a monthly basis.

How much does it cost to be involved?
There is no cost to participate in the Practice & Health Service Manager Lead Program.

Practice or health service payments
IF will fund a general practice or health service $1,000 (GST exclusive) to support participation in this wave.

Reasonable travel and accommodation costs are paid for all agreed participants to attend face to face learning workshops.

How do I register?
The 2014 recruitment round is now closed. To stay informed about future recruitment rounds register your interest here.

This Program is supported by funding from the Australian Government Department of Health and delivered by the Improvement Foundation.

Suite 1, Level 3, 12 Pirie Street, Adelaide SA 5000 | PO Box 3645
T: 08 8100 8700 | TOLL FREE (within Aust): 1800 771 522 | E: enquiries@improve.org.au

The Improvement Foundation acknowledges the Traditional Custodians past and present on whose land we walk and we live.

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