The Victorian Aboriginal Community Controlled Health Organisation (VACCHO) quality improvement (QI) web portal enables participating Victorian Aboriginal Health Services to easily submit, track and monitor their QI data online.
Using Sharepoint software, the customised web portal is hosted within the Improvement Foundation’s central QI web portal; qiConnect. The VACCHO portal enables their staff to identify where Health Services are making good improvements and where they may require additional support or training based on data submitted against the National Key Performance Indicators (nKPIs).
The Indigenous primary health care nKPIs monitor, inform, and provide a direct line of sight between the activities of federal, state and territory funded services that provide primary health care to Aboriginal and Torres Strait Islander people, and the Council of Australian Governments (COAG) Closing the Gap targets, in particular the targets for life expectancy and child mortality. These indicators enable monitoring of the contribution of the health system in achieving Closing the Gap targets.
Prior to the QI web portal, Health Service staff could only assess areas of improvement in their health programs via data spreadsheets. This was a manual and time consuming process. By using the portal’s real time data and reporting system, staff are able to easily review feedback graphs and better support Aboriginal and Torres Strait Islander communities.
The Improvement Foundation works closely with VACCHO and their Affiliates; Queensland Aboriginal and Islander Health Council (QAIHC), Aboriginal Health Council of South Australia Inc (AHCSA), Aboriginal Health Council of Western Australia (AHCWA) and their peak representative body, National Aboriginal Community Controlled Health Organisation (NACCHO), in accessing Health Service data that leads to better clinical improvement.
Part of this process includes regular staff training sessions on continuous quality improvement tools and techniques with the aim to improve the clinical care outcomes in the Aboriginal and Torres Strait Islander communities.